Excellent customer service does not end after your pruchase, it begins.
Customer may return all defective products directly to us within fifteen (15) days of invoice date and receive, at Seller’s option, credit, replacement, exchange, or repair. After fifteen (15) days, manufacturer warranty applies.
Non-Defective Product Returns
Customer may return most non-defective
Products directly to us within thirty (60) days of invoice date and receive, at Customer’s option, credit or exchange, except that an automatic Seller restocking charge will reduce the value of any such credit or exchange by a minimum of fifteen percent (15%).
Responsibility for Shipping Costs
Customer is responsible for the cost of
shipping returned items; Seller is responsible for the cost of shipping
replacements or exchanges of returned items and will match Customer’s
Fast Turnaround & Human Interaction- Unlike Amazon
Refund checks are mailed the day the merchandise is returned.
Video cards, computer software, video games, audio and video media are returnable only if unopened. If defective, these products will be exchanged for the exact same item only.
Products returned within policy with the UPC code missing from the box may only be accepted back as an exchange for the exact same item, less the rebate amount, if any.
Using Technology To Elevate Your Business
Making a decision on which Managed IT Solution to use is far from easy. If your business has mission-critical needs then you'll call us right away. Whether may need clouding hosting solutions on the west coast, or heldesk on the east coast. With the right combination of network connectivity, resiliency, and disaster recovery solutions, GUM never fails to amaze its clients.